At White Wharf Beach Resort, Morjim Goa ,we are committed to providing our guests with exceptional hospitality experiences while safeguarding their personal information. We value your trust and take your privacy seriously.

This Privacy Policy explains how we collect, use, process, store, and protect your personal information when you visit our resort, restaurants, banquet facilities, website, or interact with us through any other services. We process your personal data in accordance with applicable data protection laws in India.

We encourage you to read this Privacy Policy carefully before using our services.

 

Data – Personal information, including sensitive personal data, that we collect or process in connection with your use of our resort, website, or services.

Cookies – Small files placed on your device when you visit our website, allowing us to recognize your preferences and improve user experience.

Data Protection Laws – Applicable laws relating to the processing and protection of personal data in India.

Partners – Third parties with whom we have contractual relationships for delivering services.

Service Providers – Vendors and entities providing services to White Wharf under written agreements.

User / You – Any individual who accesses our services, website, or interacts with us.

 

We may collect the following categories of information:

(a) Contact Information

Name, email address, postal address, country, phone number, and similar details.

(b) Financial Information

Payment details, transaction history, billing details, and spending patterns.

(c) Technical Information

IP address, browser type, device details, operating system, and usage data collected via cookies and similar technologies.

(d) Reservation & Stay Information

Booking details, check-in/check-out dates, room preferences, special requests, event or banquet bookings.

(e) Feedback & Reviews

Your opinions, reviews, survey responses, and feedback.

(f) Other Information

Date of birth, nationality, government-issued identification details (as required by law), travel history, and other information voluntarily provided by you.

 

We collect data in the following ways:

• When you make a reservation or inquiry.

• When you check in at our resort.

• When you fill out forms on our website.

• When you subscribe to promotional communications.

• Through cookies and automated technologies.

• Through third-party travel platforms and booking partners.

• During banquet, wedding, or event bookings.

You may choose not to provide certain data; however, this may limit our ability to provide services.

 

We collect information when you:

• Make room, restaurant, spa, or event bookings.

• Conduct transactions at the resort.

• Participate in surveys or promotional campaigns.

• Contact us via email, phone, or website forms.

 

When you visit our website, we may automatically collect:

• IP address

• Device and browser information

• Pages viewed and time spent

• Language preferences

This helps us improve website performance and security.

 

We may use your data to:

• Confirm and manage reservations

• Provide hospitality services

• Process payments

• Respond to inquiries and feedback

• Improve our services and guest experience

• Send promotional offers (with your consent)

• Comply with legal obligations

• Prevent fraud and ensure security

We process your data based on:

• Contractual necessity (e.g., reservation confirmation)

• Legal obligations

• Legitimate business interests

• Your consent (where required)

 

Our services are not directed to individuals under 18 years of age without parental or guardian consent.

 

We may share your information with:

• Authorized Service Providers (e.g., payment processors, IT providers)

• Government authorities (as required by law)

• Business partners for operational purposes

We do not sell your personal data.

 

We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, misuse, or loss.

If you suspect any breach, please contact us immediately.

 

We retain your data only as long as necessary for:

• Providing services

• Legal compliance

• Dispute resolution

• Business operations

Certain information may be retained for audit or regulatory purposes.

 

Subject to applicable laws, you may have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent

• Object to certain processing activities

• File a complaint with relevant authorities

To exercise your rights, please contact us using the details below.

 

Our website uses cookies to improve your browsing experience. You can control cookie settings via your browser preferences. Disabling cookies may affect certain features of the website.

 

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

 

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:

White Wharf Beach Resort, Morjim Goa

Morjim Beach, North Goa – India

Email: fom@whitewharf.com

Phone: +91 0832 674 2030